We do not store credit card details nor do we share customer details with any 3rd parties.

We are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it.

We believe that it is very important for our customers to trust us with your information. We want you to be confident that we will keep it secure and use it both lawfully and ethically, respecting your privacy.

Firstly, if you have ordered or take a service from us, we are entitled to process your information so that we can provide that service to you and bill you for it. If we want to collect and use your information for other purposes, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by a positive action from you (such as ticking a box) and be informed. You are also free to withdraw your permission at any time.

We do not always need permission. In some cases, having assessed whether our use would be fair and not override your right to privacy, we may come to the view that it falls within the ground – our ‘legitimate interests’ to use the information in a particular way without your permission (for example, to protect our you or us from cyber attacks, product faults recalls.). But when we do this, we must tell you as you may have a right to object. And if you object specifically to us sending you marketing material, or to ‘profiling you’ for marketing purposes, we must then stop.

What is not included
This policy doesn’t apply to information about our employees or shareholders. It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you. Read our cookie policy for information about how we use cookies on our website.

You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.

You should review their privacy policies before giving them your personal information.