Exclusive Distributor for Gaggia in the United Kingdom
Categories
Warranty
GAGGIA WARRANTY
UNITED KINGDOM
We are the UK agents for Gaggia spa. We are aware of companies selling products from outside the United Kingdom [with UK company addresses]. We strongly recommend that you find out where your machine is being despatched from to avoid any problems you may have, when it comes to warranty repairs.
Beware of them. We know in some cases, we cannot recognise where they are coming from, and we have checked with Gaggia Italy too. In such cases, we will not accept them for warranty repairs unless we are paid for our warranty service. You also have to send the machine at your cost to do the repair, where as if you buy from us, we bear the warranty repair and carriage costs during the warranty period.
WE SHALL ONLY HONOUR THE MANUFACTURER'S WARRANTY, IF THE MACHINE WAS PURCHASED FROM US DIRECTLY.
If the machine was not purchased from us, we shall refer you to the person who sold the machine to you, and they will have to contact us to arrange any warranty repairs.
All of GAGGIA products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you first consult the operating instructions or the information in the support section of this website. In the unlikely event of failure during the warranty period Gaggia spa, hereinafter referred to as 'Gaggia', will arrange for your product to be serviced in the United Kingdom.
Your statutory rights are not affected by the terms of the Gaggia Warranty.
Warranty Terms : The warranty begins on the date of purchase and expires at the end of the period indicated below. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. via on-line auction channels, the warranty period is considered to have started three months after the date of manufacturing indicated on the product or as derived from the serial number of the product.
Default Warranty Period
24 months – on Home Machines used for Domestic purpose
12 months or 6000 cups – on Home Machines used in an Office or Commercial environment.
Extended Warranty – Home Machines
As agents and distributors, we are committed to providing high level of service to Gaggia users. We can provide Extended Warranty on Home Machines.